CLIENT AGREEMENT FOR VIRTUAL EDUCATIONAL CONSULTATIONS

By clicking “I Agree" to this Client Agreement for Virtual Educational Consultations prior to your purchase, you are signifying that you understand and agree to Alter Health's TERMS AND CONDITIONS of enrollment and this Client Agreement for Virtual Educational Consultations.

Payment Policy:

All payments must be made in U.S. dollars. Alter Health accepts payments using Credit Card or PayPal.

Service Details and No Medical Advice:

1. Educational and Information – No Medical Advice.
1. I understand that the purpose of educational health and nutrition consultations provided by Alter Health is to provide general educational information regarding health and wellness, nutrition, and a whole foods plant based diet. I understand and acknowledge that Dr. Susanna and Dr. Benjamin are not acting in any capacity as my medical providers, but rather, are providing general health and wellness consulting and education. I understand that Dr. Susanna and Dr. Benjamin will not be providing any medical advice, diagnosis, or treatment of any physical or mental health condition.
2. I understand that the health consulting services I receive from Alter Health do not constitute medical advice, do not create a doctor-patient relationship between me and Dr. Susanna or Dr. Benjamin, and are not a substitute for medical advice from a physician or other healthcare provider who is licensed in my state. I acknowledge that I must maintain medical care with a licensed health care professional in my state. I understand that my primary care physician and/or other doctors should always be regarded as a primary source of information about diagnosis, treatment, prescription drugs, and medical conditions.
3. I understand that the purpose of the Alter Health educational health and nutrition consultions is to complement my medical care and to provide support and education as I create an action plan to meet and maintain my health goals. I understand that any information or resources provided by Dr. Susanna and Dr. Benjamin with respect to lifestyle, nutrition, dietary or herbal supplements, stress management, exercise or otherwise, are intended as education and information only, and are not intended as and should not be relied upon as medical advice, diagnosis, or treatment of any disease or condition or a substitute for professional medical advice, diagnosis, or treatment.
4. I understand that it is my responsibility to discuss all information provided during health consulting sessions with my primary healthcare provider or other licensed healthcare providers/specialists whose care I may be under. I am advised to consult with a licensed healthcare provider prior to changing any medications, taking any dietary or herbal supplements, using any treatment for a health problem, or undertaking any significant changes to my health care regimen. I agree not to disregard professional medical advice or delay seeking professional advice because of information shared during my Alter Health educational consulting sessions.
5. I understand that Dr. Susanna and Dr. Benjamin will not order lab tests for me, but I may choose to share the results of any lab tests that I have done or any of my health information with Dr. Susanna and Dr. Benjamin. Additionally, Dr. Susanna and Dr. Benjamin may make suggestions for lab tests that I can order for myself through DirectLabs or discuss with my doctor(s) to assess if such lab tests would be applicable and/or useful. I understand that any discussions or reviews by Dr. Susanna and Dr. Benjamin of any of my lab tests are solely for educational purposes, to enhance my knowledge and assist me in the development of a lifestyle or nutritional plan, or to help me work with my doctor, and not to diagnose or treat any physical or mental disease or condition.
6. I understand that if Dr. Susanna and Dr. Benjamin suspect the existence of a disease or medical condition requiring diagnosis, I will be recommended to consult a licensed medical professional in my state for medical diagnosis and treatment.
2. No Guarantees, Limitation of Liability and Release of Claims.
1. I understand that the goal of the educational health and nutrition consulting services is to guide me toward reaching my health and wellness goals, but no results can be guaranteed. I understand that Alter Health makes no guarantees or warranties, expressed or implied, about any results to be achieved from my participation in the educational consulting services.
2. I understand that because Dr. Susanna and Dr. Benjamin are not acting in the capacity of my doctors, Dr. Susanna and Dr. Benjamin will not be held liable for failure to diagnose, identify, or treat any health condition I have. I understand that diagnosis, treatment, prevention, and cure of disease is NOT the purpose of or part of educational consulting services.
3. I acknowledge that I am advised to consult with a licensed healthcare provider prior to implementing any treatment, and therefore, I release Alter Health, Dr. Susanna and Dr. Benjamin, on my behalf and on behalf of my personal representatives, estate, heirs, next of kin, and assigns, from any and all claims, liability, damages and causes of action arising from my participation in the educational consulting services and any self-treatment I undertake without seeking medical advice
3. Confidentiality. Because educational consultations do not involve medical services, I understand that the information I choose to share with Dr. Susanna and/or Dr. Benjamin during an educational consulting session is not part of a medical record. However, Alter Health will store any personal information I choose to share securely to protect client privacy and will not release or disclose this information to any other person, without my prior written consent, except as required by applicable law.
4. Governing Law and Dispute Resolution. Of course, it is hoped that there will not be any disputes. However, should one arise, I understand that I agree to first attempt to resolve any dispute I have with Alter Health by contacting Dr. Susanna or Dr. Benjamin directly. If the dispute is not resolved thereafter, I agree now that any dispute shall be submitted to binding arbitration before a single arbitrator, selected jointly, in accordance with the American Arbitration Association Rules and not litigation in court. The governing law is that of Colorado State notwithstanding any conflicts of law principles. The venue for the arbitration and any post-award proceeding shall be Denver, Colorado. By signing this Agreement and participating in educational consultations with Alter Health, I voluntarily agree to binding arbitration and waive the right to trial by judge or jury, as well as rights to appeal with respect to any claims. I also agree that any claim must be brought within one (1) year of the alleged claim or is waived.
5. Educational Consultation Fees and No Insurance. Alter Health accepts payment via a secure online payment portal prior. Educational consults are $250 per hour. I understand that Alter Health does not accept insurance of any kind and that I am responsible for payment in full.
6. Cancellation/Missed Appointment Policy. Educational consultations may be cancelled or rescheduled free of charge by emailing Alter Health at least 24 hours prior to the scheduled consultation. Consultations that are cancelled or rescheduled fewer than 24 hours in advance  and missed appointments are subject to a $50 cancellation fee. In certain situations, and at Alter Health’s sole discretion, the cancellation fee or no-show policy may be waived due to extenuating circumstances or emergencies. All late cancellation fees must be paid in full prior to scheduling another appointment.

By clicking "I Agree", you acknowledge and agree that you understand, accept, and agree to the terms of this Client Agreement for Virtual Educational Consultations.